Privacy Policy
Last updated: November 16, 2026
Maidily ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and business information when you create an account
- Payment and billing information when you subscribe to our services
- Customer data you input into our platform
- Communications you send to us
We also automatically collect certain information, including:
- Device information and IP addresses
- Browsing behavior through cookies and tracking technologies
- Analytics data from Google Analytics, Facebook Pixel, and similar services
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Send SMS/text message notifications such as appointment reminders, service updates, and payment reminders
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Marketing and promotional purposes (with your consent)
- Security and legal compliance
SMS/Text Messaging
Maidily and its customers use SMS/text messaging to communicate with end users regarding scheduled services. By providing your phone number and opting in, you consent to receive text messages including but not limited to:
- Appointment reminders and confirmations
- Service arrival notifications
- Payment reminders and receipts
- Schedule changes and updates
- Account notifications and security alerts
Message frequency varies based on your scheduled services and account activity. Message and data rates may apply.
You can opt out of non-essential text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts will be sent. Reply HELP for assistance or contact us at help@maidily.com. Opt-out requests are processed as soon as practicable, and no later than 10 business days.
We collect and store phone numbers for the purpose of delivering these SMS notifications. No mobile information — including phone numbers and opt-in data — will be shared with or sold to third parties or affiliates for marketing or promotional purposes at any time. Mobile information may only be shared with service providers who assist in delivering messages (such as our telecommunications provider), solely for the purpose of providing the messaging services. SMS data, including phone numbers and message logs, is retained only as long as necessary to provide the service and comply with legal obligations.
For questions about our SMS practices, contact us at help@maidily.com.
Information Sharing
We do not sell or rent your personal information to third parties. However, we may share data with service providers who assist us in operating our platform, such as payment processors, telecommunications providers, and analytics platforms, under contractual obligations to protect your information.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of service delivery (such as telecommunications providers for message delivery) is permitted solely for the purpose of providing the Service.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including encryption and SSL/TLS protocols. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Right to access, correct, or delete your personal information
- Right to opt out of certain communications
- EU residents: GDPR protections
- California residents: CCPA rights
- Canadian residents: PIPEDA protections
To exercise these rights, please contact us at help@maidily.com.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Sofide, LLC (Maidily)
44 Main Street #150
Center Harbor, NH 03226
Email: help@maidily.com